- Domestic - India
- International - USA, Canada, UK, Australia & New Zealand.
Frequently Asked Questions
Which countries does Tirth Studio ship to?
What if the product got damaged in the mail?
If something arrives damaged, send a photo of the damaged goods to email@example.com. Keep in mind that the whole item should be visible in the image. We’ll take a look and get in touch with you about the next steps.
How long do I have to submit a claim for a refund/exchange?
Any claims for damaged/defective items must be submitted within 10 days after the product is received. For packages lost in transit, all claims must be submitted no more than 20 days after the estimated delivery date.
What should I do if it’s past the estimated delivery time and I still haven’t received my order?
If your order’s estimated delivery time has passed, here’s what you do:
- Wait a bit more. Unfortunately, shipments can get delayed for reasons we can’t predict. We understand it’s frustrating to deal with late shipments, but please remember that our estimated delivery time is just an estimate, not a guarantee.
- Reach out to the carrier. You can contact the carrier service directly to get information about your shipment.
- Get in touch with our customer support team. Let us know about your delayed shipment, and we’ll check the latest delivery updates. We may ask you to wait a few more days to receive the order. You can reach us via messenger or send an email to firstname.lastname@example.org.
Remember that we can’t reship an order if tracking information states it was delivered.
You can check our return policy for up-to-date details about reshipments.
What if customer entered the wrong address?
If you entered the wrong address at checkout, you can still change it while we fulfil your order. once your order is out for delivery, we can’t guarantee the possibility of changing any information.
In some cases, the local post can still make the delivery depending on the recipient address error. If they can’t deliver your shipment, they’ll send it back to our facility. Then you’ll need to confirm the changed address for reshipping the package within 20 days. Customer pays reshipping charges.
My order shows it is being returned to sender, what now?
There are a few reasons an order can be returned to sender but most often it is due to an undeliverable address. Other instances include the package being unclaimed at customs or refused/returned by customer. You will receive notice once the order arrives back to our facility. We would contact you to determine how you would like to proceed, contact us with an updated address to have the product reshipped. New shipping charges will be applied for orders that have been unclaimed at customs, returned by customer, or had an incorrect address originally provided. In this case, we won't be responsible to issue refunds.
Who pays custom fees & taxes?
Shipments outside of the India may incur customs fees depending on the destination country. The fee may vary depending on your order value, country limits, and other factors based on the product itself. Customer is responsible for these fees. Any fees are paid to appropriate customs agency by the customer.
Customs agencies often calculate duties/fees based on the declared retail price.
How to track my order?
Tirth Studio may provide logistics tracking number after an order is placed and fulfilled
You can also click here to track your logistics.